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    Refunds

    Reklamace

    The complaint rules and warrantee of Epico International s.r.o., registered office: Na Zatlance 3283/10, Smíchov, 150 00 Prague 5, registered number: 02897750, entered in the Commercial Register maintained by the Municipal Court in Prague, section C, entry 225082, (hereinafter the “Supplier”) are based on Act No. 89/2012 Coll., the Civil Code, as amended. A client confirms his consent to the warrantee, its terms and conditions and the complaint rules by signing an invoice, purchase contract or accepting goods from the carrier and confirming this with his signature. The acceptance of goods is understood to mean the moment the goods are accepted from the carrier.

    Warrantee for products - the Supplier provides, as standard, a warrantee for quality lasting 12 months and a warrantee for quality for a battery’s capacity lasting 6 months.

    Checks on goods delivered - the client is obligated to check a delivery, to ensure it is not visibly damaged or destroyed. If a consignment is damaged, the client does not accept the consignment and promptly contacts the Supplier. If the client ascertains any difference between an invoice and actually delivered goods or if the client ascertains, during a check on a delivery, mechanically damaged goods, he is obligated, no later than three business days after receipt, to inform the Supplier at the e-mail address rma@myepico.com or b2b@myepico.com
    .

    Complaints – claiming of the warrantee, how to proceed?

    To make a complaint or exercise warrantee rights please contact us on rma@myepico.com

    or b2b@myepico.com.
    Please send goods of Epico International s.r.o. complained about only to the address of the Supplier’s warehouse:

    Epico International s.r.o
    Českobrodská 237
    281 63 Kostelec nad Černými lesy
    Czech Republic.

    The warrantee for quality does not apply to wear and tear on things caused by their usual use.

    Returning goods is possible only by agreement with the wholesale department, but no later than five business days after the acceptance of goods.

    Effect: - The warrantee, its terms and conditions and the complaint rules apply to goods delivered from 1 January 2020.

    Epico International s.r.o.

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